Draft for legal review. This page is a starting template generated for Chinese Brothers and has not been reviewed by a lawyer. Please have qualified legal counsel review and adapt it — including the sections on data transfers, retention periods and user rights — before relying on it as your official policy.
1. Introduction
Chinese Brothers ("we", "us", "our") operates a digital freight forwarding platform that helps customers plan, book and track shipments from China to any destination worldwide. This Privacy Policy explains what information we collect when you use our website, tools and services, how we use it, and the choices available to you.
By using our platform, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information you provide directly, information generated through your use of the platform, and information from our logistics and payment partners.
- Contact and account details: name, company name, email address, phone number, and login credentials.
- Shipment and cargo details: origin and destination, cargo description, weight or volume, preferred shipping mode, and delivery dates, submitted when you request a freight quote or booking.
- Tracking and usage data: shipment status, tool usage (such as Global Tracking, Rate Engine or Container Tracking), device and browser information, and pages visited on our platform.
- Payment-related data: billing details processed on our behalf by Qubictron; we do not store full card numbers on our own systems.
- Communications: messages you send us through the contact form, freight request flow, or customer support channels.
3. How We Use Your Information
We use the information we collect to:
- Prepare freight quotes and manage bookings, from pickup in China to final delivery.
- Coordinate with carriers, agents and other logistics providers involved in your shipment.
- Provide tracking, rate and scheduling tools, and improve their accuracy over time.
- Process payments through Qubictron and maintain accurate billing records.
- Respond to inquiries and provide customer support.
- Detect, prevent and investigate fraud, misuse or security incidents.
- Comply with legal, customs and export control obligations.
4. Payments and Qubictron
Payment processing and related technology infrastructure for Chinese Brothers are provided by Qubictron, an IT and payment processing company operating from a Dubai Free Zone. When you make a payment, your billing information is handled by Qubictron under its own privacy and security practices, allowing our logistics operation and the digital payment environment to remain professionally separated while working as one service for you.
We recommend reviewing Qubictron's own privacy documentation for details on how payment data is processed and secured.
5. Sharing Your Information
We share information only as needed to deliver our services:
- With carriers, agents, customs brokers and other logistics providers involved in transporting your cargo.
- With Qubictron, for payment processing and related technology infrastructure.
- With our logistics hub partners, including our facility in Jebel Ali, Dubai, for warehousing, consolidation and distribution.
- With professional advisors, regulators or authorities where required by law, customs regulations or export control requirements.
- With service providers who support our platform, such as hosting and analytics providers, under confidentiality obligations.
We do not sell your personal information to third parties.
6. International Data Transfers
Because Chinese Brothers coordinates shipments from China to destinations worldwide, your information may be transferred to and processed in countries other than your own, including China and the United Arab Emirates, where our logistics and payment infrastructure operate. We take steps intended to ensure information transferred internationally receives an appropriate level of protection.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how our platform is used, and improve our tools over time. You can control cookies through your browser settings; disabling certain cookies may limit some platform functionality.
8. Data Retention
We retain shipment, account and communication records for as long as needed to provide our services, meet legal, customs and accounting obligations, and resolve disputes. Retention periods vary depending on the type of information and applicable regulatory requirements.
9. Your Rights
Depending on where you are located, you may have rights to access, correct, delete or restrict the use of your personal information, and to object to certain processing or request a copy of your data. To exercise any of these rights, contact us using the details below.
10. Data Security
We use reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure or destruction. No system is completely secure, and we encourage you to use strong credentials and keep your account details confidential.
11. Children's Privacy
Our platform is intended for business use by companies and individuals engaged in international trade and is not directed at children. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, tools or legal requirements. We will update the "Last updated" date above when changes are made, and encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact our team.